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jeudi 23 novembre 2017

How A Voice Over IP Provider Saves Its Clients Money

By Linda Watson


Competing in the modern business environment is not for the feint of hearted. Competition is fierce and consumers are much more demanding, requiring excellent service at all times. With the internet becoming the biggest trading platform in the world, even more businesses, even small ones, can compete. In order to remain competitive, companies have to realize that they need superior communications capabilities. With help from a reputable voice over IP provider this is definitely possible.

Internet based communication is not brand new technology. The capacity to use the internet for communication purposes have been around for some time but the drawback was that users had to have access to the internet. In the past such access was not available everywhere. Now, however, there are hardly any places left where it is impossible to gain access to the internet. This is why internet based communication has suddenly become extremely popular.

For many new clients, the main motivating factor is the promise that they will be achieving significant savings. This promise is indeed true and some companies say that they have saved more than half of their previous communications bills. However attractive the savings are, new clients quickly realize that these systems make an important contribution to the productivity of all employees. This translates into higher profits.

The death knell for older systems lies in the fact that they severely restricted the mobility of users. To receive or place calls, one had to be physically present at a workstation with a telephone extension. This meant many lost calls and huge delays because callers had no choice but to leave messages. With internet based systems users can make or receive calls anywhere. They never have to miss an important call.

Older systems required the use of specific handsets. Internet systems allow users to use any device that can access the internet. Users can therefore use their laptop computers, their smart phones or their tablets to communicate. Each user has an account and all records are stored in the cloud. This means that all users information is always synchronized, regardless of which device the user employs at any particular time.

Older PABX systems were deemed as revolutionary when they offered users features such as voice mail, call holding and conference calls. Users of internet systems still have all these familiar features but they also have access to a host of other features that can help them perform better and more efficiently. They will enjoy voice to email, voice to fax, video conferencing and even long distance call transfer features.

Another big drawback of older systems was the huge capital outlay that was required. There had to be a separate installation at every branch or outlet and each installation required the services of an operator. Maintenance cost was extremely high and down time was not uncommon. Internet systems are installed at one central location only and the cost of maintenance is almost negligible.

No business can thrive, or even survive, without highly effective communications systems. Internet based systems have proved that they can provide superior communication solutions and save users a lot of money at the same time. They have certainly shown a spectacular rise in popularity.




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