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lundi 18 avril 2016

Managing A Fleur De Lis Hotel Reputation Online

By Christine Harris


Competing in the modern world can be hard. However, these steps can surely make things a little bit easier for you. One just needs to know the areas which you need to focus on. So, do your part and be more involved with how your business is doing. Be hands on for your efforts not to go to waste.

The first thing to do is to provide excellent customer service. In that way, individuals would only have good things to say to your fleur de lis hotel online. This is important when you are still on the process of establishing your reputation. Thus, be strict with your standards and be in the establishment most of the time.

You should allow your guests to give suggestions on the enhancement of your service. If they do not like your cursor, you have no choice but to change that feature. In that situation, you will be increasing the traffic to your platform and that can be one of the things which can make you last longer in the field.

Pay special attention to the not so good reviews. Take note of the things which have been complained about and investigate on them. If the incident did happen, fire some of your people or you can give them a verbal warning. Any lapse in work should not be tolerated.

Positive feedbacks are to be recognized even when you only have to thank those users online. Remember that you still do not have the money to conduct a wider promotional campaign. So, this is your way to keep those reviews coming along and dumping those biased reviews once and for all.

Take pictures of your guests and tag them in your social media accounts. This can be one way for them to feel compelled to write a review for you. Again, it would always be how you treat the people who are serving as your bread and butter. Also, learn to respect the privacy of these individuals if they do not want anyone knowing that they are there.

Make your replies personal as much as possible. Stay away from general response. Be straight to the point with regards to your answers and include the link to your official website only if it is related to the answer. This just shows what being a hands on owner really means and how you should be connecting to everybody.

Owe up to your mistakes since that is what would make people love you more. Show them how transparent you can be as a service provider. Be different from your competitors and that can give you the edge to survive any adversity that would come your way.

Show all the reviews even if they are not in favor with your business. With this method, you will work harder to prevent anything from staining your clean records. It is all about doing your best in controlling the situation and making the most out of a troubled one.




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